FAQs

You can see the most frequently asked snagging questions below. However, if you have an additional question please get in touch and we will be able to help you. 

How long does an inspection last?

It depends on the size of your home, the more rooms, the longer it will take. We advise allowing anywhere between 3 and 4 hours per inspection, in order for us to ensure we cover everything.

Do we need to prepare anything in advance?

No, we bring everything we need to carry out our inspections. Ideally it would be good to inspect and empty home, but we understand that this is not always possible. Other than that, tea is always a winner!

When is the best time to have an inspection?

As soon as possible, the earlier we can get into your home, the better! However, an inspection can be carried out at any stage, during your warranty period, so it’s not too late!

What is involved with your inspections?

We will walk through all of the rooms in your home, checking for paintwork and plaster defects, as well as the overall finish. We will check all electrical sockets, plumbing, ironmongery, carpentry and extraction systems, as well as insulation in your loft space. We review all elevations of your brick work to ensure that there are no external issues, we will also take aerial photos of your roof, to ensure it is all in working order.

I need to cancel my booking or rearrange, what do I do?

It’s not a problem, completion dates move and circumstances change, just give us a call or email us and we’ll take care of it. Please note, this must be done, 48 hours before your booking date, to ensure you receive a full refund.

How long does it take to get my report?

We will have your report over to you, within 24 hours of the inspection. We take time to ensure that the information we include is correct and relevant to you and your home.

What do I do if I have any questions regarding my report?

Just give us a call, or drop us an email, we’ll be happy to help!

I need some help with my home, but it’s not listed on your website?

Just give us a call, we will see what we can do and work with you!

Do you offer a referral scheme?

Yes we do! For every person you recommend, we will send you a John Lewis gift card, the value of 10% of your inspection cost! So say hello to your new neighbour and introduce us!

Book your survey online with just a 10% deposit

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