Terms and Conditions

Pro-Snag Limited is a trading name of MINTRIDGE MANAGEMENT SERVICES LIMITED

Terms & Conditions

1.0 In these terms and conditions (which are referred to in this document as “these terms”), the “Customer” means the customer for whom the works are to be carried out by Pro-Snag Limited, and the “Company” means Pro-Snag Limited or, wherever the case may be, a franchisee, sub-contractor or representative of the company carrying out business pursuant to a Franchise/Subcontract Agreement entered into with the company.

“Contract” means the agreement between the Customer and the company to carry out the works of which these terms form a part and (where these terms are a schedule to a signed agreement between the Customer and the company (“the Agreement”)) the Agreement, “Works” means the works described in the company estimate/quotation or any other document or email issued by the company, as may be varied by agreement in writing between the parties.

For the purposes of these terms, “in writing” includes by email and any document which is set out in a hand held device and any signature on a hand held screen shall be treated as in writing.

Acceptance of Works

2.0 The company reserves the right to refuse or decline any work at its own discretion. Where the company agrees to undertake works for the customer, this will be done so by authorised representatives of the company only.

Estimates and Fixed Price Work

3.0  Any estimate supplied by the company is subject to withdrawal at any time before receipt of an unqualified acceptance from the customer, and shall be deemed withdrawn unless it has been accepted within 30 days from its date.

3.1  Unless otherwise specified, all estimates provided are done on an ‘as is’ basis, and are not a fixed price quotation or firm price. The estimate will set out the likely minimum costs involved based on a visual inspection by the company and/or details supplied by the customer. The final price will be calculated based on the original estimate and in accordance with the companies standard rate card applicable at the time of works being carried out, and may be increased above the estimated price.

In addition, the company reserves the right to increase the price prior to any works being carried out, equivalent to the increase of cost to the company including additional labour, and transport since the date of the provided estimate (either done so in writing, email or orally), unless the final price exceeds the estimated price by more than 10%, by which the customer may cancel the contract provided it does so prior to any works commencing.

3.2  Any estimate provided by the company may be revised in the following circumstances:

3.2a  If after the submission of the estimate by the company, the customer instructs the company (whether in written or orally) to provide additional works or services not referenced or detailed within the estimate.

3.2b  If following the submission of the estimate by the company, it is discovered further works and services need to be carried out which had not been anticipated.

3.2c  If following submission of the estimate or works carried out, it is discovered that there was a manifest error when the estimate was prepared.

3.3  The company will not be under any obligation to provide an estimate to the customer. The company will only be bound to estimates provided in writing to the customer, which have also been signed by an authorised representative of the company. The company will not be bound to any estimates provided orally.

3.4  The customer will reimburse the company for any and all expenses incurred (including labour and transport) upon acceptance of an estimate which is subsequently cancelled by the customer.

Prices and Payment

4. Any prices or rates advised are subject to VAT at the prevailing rate.

4.1 All invoices are due for payment immediately upon completion of works.

4.2 All appointments made for works to be carried out (including fixed price works and estimates) with the company are done so with payment due within 30 days from date of invoice.

4.3 Where prior written agreement has been arranged for Account Customers with the company, full payment is due within 14 days of the completion of works and delivery of invoice.

4.4  Where the customer is represented by a third party person(s) or agent(s) (such as a managing agent, landlord, tenant or other occupier, friend, family, contractor or other representative), in the event of non-payment by the customer, the third party will be responsible for full payment unless the company has agreed otherwise in writing prior to any works commencing.

4.5  For any late payments whether in part or in full of an invoice to the company, will be subject to the daily interest rate of 3% over the base rate, until the payment in full is received by the company.

4.6   The company will be under no obligation to provide or issue any guarantees, certificates or other similar documents to the customer for works, unless payment has been made and received in full.

Illustration and Description of Works

5.0  Any illustrations, descriptions, imagery either displayed on the company’s website, in marketing materials (both offline and online), catalogues, price lists or other are intended merely to present a general idea of works and services provided by the company. No part of these shall form part of any contract.

Inspection Completion of Works

6.0  The company will advise the customer of the date and time for works to be carried out. The company will always endeavour to ensure they maintain this schedule and that their inspectors attend at the agreed time. However, the company accepts no liability in respect of late/non-attendance at any site, or for the late/non delivery of any equipment or materials. All times provided by the company are estimates only.

Indemnity

7.0 The customer shall indemnify the company against any and all actions, claims, demands, suits, losses, costs, expenses and charges which the company may suffer or incur in connection with a claim by a third party, resulting from a breach of the customers obligations, undertakings and representations and warranties in connection with this contract.

Limitation of Liability

8.0 The company’s liability shall be limited to:                                                              

8.0a Liability for personal injury or death resulting from negligence in the course of carrying out the companies duties.

8.0b  The reasonable costs of repair or reinstatement of damage or any loss to the customers property, should this result from the negligence of the company or its employees, agents, franchisees or sub-contractors, and the customer incurs such costs.

8.0c  The company will not hold any responsibility for any damage suffered to a part of any property where the damage is in whole or in part a consequence of a defect or weakness in that part of the property.

8.0d  The company will not hold responsibility or liability for damage caused whilst investigating and repairing any drainage work, including blockages.

8.0e  If damage to plaster and brickwork is caused it will be the customer’s responsibility to make good.

8.0f  We will make reasonable efforts not to cause damage. It is suggested that the customer remove items that is considered to be a problem. If items remain within the working area, it is the responsibility of the customer to cover such items.

Force Majeure

9.0 The company will use all reasonable efforts to carry out and complete the works on time, but shall not be liable to the customer or any third party if the works prove impossible due to events or circumstances beyond the company’s reasonable control.

Cancellation

10.0  The customer has the right to cancel any inspection, given prior notice. Cancellations with 48 hours notice will receive a full refund. Cancellations made within 48 hours will not be refunded or returned.

10.1  For amended bookings, please ensure a minimum of 48 hours notice is given

10.2 The company cannot be held responsible for outside factors, such as severe weather conditions or road traffic accidents that could delay or force cancellation. The company will make every attempt possible to attend. If a cancellation is to be made as a result of the company, this will either be refunded or an alternative date given.

Intellectual Property Rights

All content of the website, including graphics and logo’s remain the sole property of the company, and are not to be copied, reproduced or distributed either in part of full, without our prior written consent.

Complaints Procedure

In the unlikely event the customer experiences a problem with the service provided by the company, the customer must put their complaint in writing to the Head Office at Pro-Snag, Mintridge Management Services Limited, 5 Adelaide House, Corby Gate Business Park, Priors Haw Road, Corby, NN17 5JG at their earliest opportunity. Upon receipt of this complaint, the company will endeavour to resolve the matter within seven days.

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